Política de Privacidade

To be transparent about how we collect and process your personal information:

We want you to make informed decisions about how your Personal Data is used and handled. Our site is designed with that goal in mind, and we use a range of methods to provide relevant, clear information about Personal Data processing.
Where specific details are needed, we will provide them at the appropriate time.
We are happy to answer any questions you may have and will clarify any limitations imposed by law. You can reach us at the email address below: info@firmezacontavega.com

Personal data will be used solely for the purposes specified in this Policy.

We may process your Personal Data for several purposes: to provide the website and connect you to third-party trading platforms (the 'Services'), improve the website, protect our rights and interests, support the maintenance and delivery of the Services, fulfil regulatory or legal obligations, and carry out administrative and business activities necessary for the Services to function.
We also process your Personal Data to better understand your preferences and needs.

To use the essential tools for protecting your rights in relation to your Personal Data:

We have the resources and processes in place to support the exercise of your rights. Contact us at any time to request access to your personal data. We can amend or delete it, restrict its use for specific or general purposes, or transfer it to you or a third party. We will act on your request promptly.

Protect Your Personal Data:

While we cannot guarantee the absolute security of your Personal Data, we are committed to employing a range of methods and techniques to keep it protected.
Our Privacy and Security Policy is now complete.

1. O Escopo?

Esta política descreve os tipos de Dados Pessoais que a Empresa recolhe sobre pessoas singulares, bem como a forma como os trata, partilha com terceiros e protege.
Esta Política aplica-se a informações relativas a uma pessoa singular identificada ou identificável. Uma pessoa singular identificável é alguém que pode ser identificado diretamente ou através da combinação de informações adicionais que possuímos ou às quais temos acesso.
Para efeitos desta Política, "tratamento" abrange qualquer operação que envolva a utilização ou recolha de Dados Pessoais, incluindo a sua gestão, organização e armazenamento.
Os nossos serviços destinam-se ao público em geral e não foram concebidos para utilização por menores de 18 anos. Não recolhemos intencionalmente informações de menores de 18 anos, nem lhes permitimos conscientemente a utilização dos nossos serviços. Caso tomemos conhecimento de que detemos informações sobre um menor, procederemos à sua eliminação o mais rapidamente possível.

2. What Personal Data Do We Hold About You?

When you access our Services, channels, or website, we collect Personal Data. In some cases, we may request this information directly from you. In others, we collect Personal Data by analysing how you use our Services or support channels, or by receiving information from third-party partners.

You are not obligated to provide personal information to the company. However, withholding such information may prevent us from delivering our Services or granting you access to the website.

You are not required to provide us with any Personal Data. However, choosing not to do so may prevent us from delivering our Services or granting you access to the website.

4. What Types of Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information about your online activity logs, traffic data (such as IP address, access date, access time), browser language, software error logs, browser type, and device details. This information is not personal data and cannot be used to identify you.
Personal data received from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal information provided directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

6. Transfer of Personal Data to Third Parties

The Company may share Personal Data with third-party service providers, including hosting and storage providers that process IP address information, as well as providers that conduct user experience analytics.
You may also request that we transmit specific Personal Data to third-party trading platforms. In such cases, we will share the Personal Data you have provided us with those platforms. Your Personal Data will then be subject to those platforms' privacy policies. Personal Data may be shared with multiple trading platforms.
The Company may share Personal Data with affiliated entities or business partners where doing so supports the development and improvement of products and services offered to clients.
Where necessary to protect the rights or assets of third parties, the Company is authorised to disclose Personal Data to regulatory, local, or other competent authorities.
We may also share Personal Data with potential investors or acquirers, or with creditors of the Company or any other entity within the group, in connection with a corporate transaction — including the transfer or sale of assets belonging to the Company or any group entity — or as part of any merger, restructuring, consolidation, or insolvency proceedings involving the Company or any other business within the group.

7. Cookies e serviços de terceiros

We may use third-party services, such as advertising providers or data analytics companies, on our website. These third parties may also use cookies or similar technologies.
Cookies are small text files placed on your device when you visit or access the website. They collect information about your preferences and browsing behaviour to improve your experience, remember your settings, and personalise the products and services shown to you. Cookies are also used for statistical and analytics purposes.
Some cookies we use are session cookies. These are downloaded temporarily to your device and remain active only until you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to resume your session when you revisit.

Tipos de Cookies:

They may be used by us according to their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

A Empresa conservará os seus Dados Pessoais pelo tempo necessário para cumprir a finalidade do tratamento, conforme descrito nesta Política, ou por períodos mais longos quando permitido por lei, regulamentos, políticas ou ordens aplicáveis.
As suas informações serão partilhadas com plataformas de negociação de terceiros por um período de 12 meses. Caso concorde, continuaremos a partilhar os seus dados por mais 12 meses.
Revemos regularmente os Dados Pessoais que mantemos para garantir que não sejam retidos além do necessário.

9. Transfers of personal information to a third country or international organisation

10. Segurança dos Dados Pessoais

We take appropriate organisational and technical measures to protect Personal Data, including against accidental or unlawful destruction, loss, or alteration.
We cannot guarantee that the security of your Personal Data will be maintained without failure. We are not liable for any non-material, incidental, or consequential damages arising from the use or disclosure of Personal Data, including disclosure caused by transmission errors, unauthorised third-party access, or any other cause beyond our control.
Where required by legal or other obligations beyond our control, we may be required to disclose your Personal Data to third parties, such as public authorities. In such cases, we have no control over the security those third parties apply to your Personal Data.
Personal Data cannot be transmitted over the internet with complete security. We cannot guarantee the security of Personal Data you transmit to us via the internet.

11. Hyperlinks to Third-Party Websites

This website contains links to third-party websites and applications that are not under the Company's supervision. We are not responsible for any personal data collected or processed by those websites or applications, and this Policy does not apply to actions taken through them.
Before accessing or using any third-party website or application, we recommend reading its privacy policy and carefully considering what personal data you choose to share.

12. Changes to This Policy We may update this Policy at any time. When we do, we will revise the date at the top of the page. If changes are material, we will notify you by email or through a prominent notice on our platform. Continued use of our services after any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of any changes.

When accessing any third-party website or application, review its privacy policy before use. We also recommend limiting the personal data you share with third parties.

13. Your Rights Regarding Your Personal Information

You have the right to request that we verify the accuracy of your Personal Data, correct any errors, and delete any Personal Data that is no longer necessary. You may also restrict the scope of how your Personal Data is processed.
If you are an EEA resident, please refer to this page:
These rights apply to the information you provide in connection with your Personal Data. To exercise any of these rights, please contact us at the email address below.
Right of Access
We can verify the accuracy of the Personal Data we process about you. If processing is confirmed, you may access your Personal Data.
We will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be provided electronically upon request.
The right of access must not conflict with the rights and freedoms of third parties. If a request would harm another person's rights or freedoms, we may refuse or limit our ability to fulfil it.
Right to Rectification
We will rectify inaccurate Personal Data. You have the right to require that any incomplete Personal Data concerning you be completed, taking into account the purpose of the processing.
Right to Erasure
This right applies where: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object, on grounds specific to your situation, to processing based on our legitimate interests or those of a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) for the establishment, exercise, or defence of legal claims.
Restriction of Processing
If you question the accuracy of your Personal Data, you may request that we restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, for the establishment, exercise, or defence of legal claims, for the protection of another person's rights, or on grounds of significant public interest in the European Union or a Member State.
Right to Data Portability
Where processing is carried out by automated means and is based on consent or a contract to which you are party, you have the right to review the Personal Data you have provided to us.
You may request that your Personal Data be transferred directly from us to another controller, where technically feasible. Exercising this right does not affect your right to erasure. The right to data portability does not affect the rights or freedoms of third parties.
Right to Object
You may object at any time to the processing of your Personal Data based on our legitimate interests or those of a third party, including profiling based solely on those interests. Where we cannot establish compelling legitimate grounds for processing that override your rights, freedoms, or interests, or where processing is not necessary for the establishment, exercise, or defence of legal claims, we will cease that processing.
Regarding direct marketing, you may object at any time to the processing of your Personal Data for that purpose.
Right to Withdraw Consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with the competent supervisory authority.
You may appeal to a supervisory authority established by a Member State to safeguard individuals' fundamental rights with respect to the processing of Personal Data in the European Union.
European Union and Member State law may limit your rights regarding your Personal Data as set out in section 13.
We will provide the information requested under the rights set out in section 13 within one month of receiving your request. Where necessary, depending on the nature and volume of requests, this period may be extended by up to two months. We will notify you of any extension and the reasons for it within one month of receiving your request.
Subject to the provisions of section 13, information provided in response to the exercise of your rights will be supplied free of charge. If a request is unjustified or excessive, in particular due to its repetitive nature, we may charge a reasonable fee to cover the administrative costs of providing the information or fulfilling the requested action, or we may decline to act.
Where we have reasonable doubts about the identity of the person submitting a request, we may ask for additional information to confirm it.